Delivery Policy

Effective from 12 September 2026.

1. Scope

This Policy describes how “MAKIYAVELI EM 24” EOOD delivers orders placed through https://omaya-sleep.com/ (the “Website”). It forms part of the Terms of Use and Sale and is read together with the Returns, Withdrawal and Complaints Policy. The methods, prices and times that apply to a particular order are shown in the cart and before final confirmation.

2. Where we deliver

We deliver within the Republic of Bulgaria through the courier Speedy. Deliveries outside the country are not offered through the Website. If you would like a parcel sent to another country, contact us first — availability, time and price are confirmed individually and in writing before you order.

3. Delivery methods

• To a Speedy office: you collect the parcel from an office of your choice during its working hours;
• To a Speedy locker: you collect the parcel from a selected locker using the code in the notification;
• To an address: the courier delivers to the address you provide and contacts you on the phone number given.

Offices and lockers are selected from a list in the delivery step. If the selected location is temporarily closed or unavailable, Speedy may redirect the parcel to the nearest operating location and notify you.

4. Delivery prices

• to a Speedy office — €3.50;
• to a Speedy locker — €3.50;
• to an address — €4.50;
• free delivery on merchandise of €59 or more, whichever method is chosen.

Prices are in euro and include applicable taxes. The delivery price is calculated and shown in the cart and on the checkout page, before the action by which you assume an obligation to pay. You owe no costs that were not shown to you in advance. The free-delivery threshold is calculated on the value of the goods after discounts and excluding the delivery price.

5. Processing and times

Orders are processed on business days. We usually hand the parcel to Speedy within one business day of order confirmation, and courier delivery takes an indicative 1–2 business days to an office, locker or address. During campaigns, public holidays or adverse weather these times may be longer, and we will inform you.

The stated times are indicative and run from confirmation of the order. Unless another period is expressly agreed, the goods are delivered without undue delay and no later than 30 days after the contract is concluded. If we cannot meet that period, we will propose a new reasonable period; if you do not accept it, you may terminate the contract and receive back what you paid without undue delay.

6. Payment on delivery

Orders are currently paid by cash on delivery, using the options the courier makes available for the parcel. Online card payment is shown during checkout and can be used only when it is marked as active. Where the courier charges a fee for the cash-on-delivery service, it is shown before order submission and is paid together with the parcel.

7. Receiving the parcel

Please provide accurate names, phone number and address or Speedy location, and make sure the parcel can be received. Speedy sends a notification with the parcel value and a tracking number. A parcel may also be received by another person at the stated address or location who confirms they are authorised to accept it.

Inspect the outer packaging on receipt. Where it is visibly damaged, we recommend opening the parcel in the courier’s presence and having a report drawn up — this makes proof easier but is not a condition for exercising your statutory rights. Opening and inspecting the contents before payment is possible only where that service is expressly noted on the waybill.

8. Uncollected parcels and repeat delivery

Speedy keeps the parcel at the selected location for the period set by the courier, after which it is returned to the sender. Not collecting a parcel or refusing to accept it does not replace an unequivocal notice of withdrawal from the contract — see the Returns, Withdrawal and Complaints Policy. Where you request a repeat delivery, only actually due costs notified to you in advance may be charged.

9. Passing of risk

The risk of accidental loss or damage passes to the consumer at the moment when the consumer, or a third party indicated by them other than the carrier, takes possession of the goods. Until then, the transport risk is ours.

10. Delayed, lost or damaged parcels

If a parcel is significantly delayed, does not arrive or arrives damaged, write to hello@omaya-sleep.com or use the contact form, quoting your order reference and the waybill number. We will check the case with Speedy and offer a solution — redelivery, replacement or a refund, as appropriate. This does not limit your statutory rights where the goods do not conform.

11. Changes and contact

We may update this Policy when courier conditions, prices or applicable law change. The version applicable to an order is the one published when the order was submitted. For delivery questions: hello@omaya-sleep.com or the contact form.